Communication in the 21st Century Workplace
- Define communication and its role in the workplace
- Describe benefits of effective communication in the workplace
- Identify and explain most common audiences and techniques for communicating with each audience
- Identify and solve common obstacles to effective communication
- Summarize the 5 Step Technique and explain its usefulness in communicating with your manager
- Discuss the best approaches and communication techniques for delivering bad news to your manager
- Describe ways to make positive connections with your staff.